With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. Do you offer student, family and/or senior discounts?
A. Yes. Rail Europe offers a wide range of train tickets and rail passes that provide discounts to children, youths, seniors or groups of people that travel together.
Discounted rates vary depending on the type of train ticket or rail pass you are purchasing, and are not always offered.
We do our best to provide you with the cheapest fares for your traveling party and get you the discounts you’re eligible for. This is why it’s important to accurately indicate the composition of your traveling party when requesting fares and schedules or rail pass prices from our website. You may also have to enter the age of certain travellers, so we can determine whether they’re eligible for certain age-related discounts.
Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?
A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.
Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.
No other print at home e-tickets can be re-issued at the station. Your best option is to find an internet cafe or self-service print shop where you can go online and print your e-ticket.
Q. How can I request a brochure from your company?
A. We have made our brochures conveniently available online in an effort to reduce the amount of paper used. You can download Rail Europe’s full-color Europe on Track or Rail Europe Collection brochures.
Q. Can I get the address and phone number for the train station?
A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.
In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.
Q. How can I ensure that my traveling party is seated together?
A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.
Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.
If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.
Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?
A. While all train tickets issued by Rail Europe should be accepted onboard the train, if you should run into any issues, be sure to ask the conductor to stamp your Rail Europe ticket "Not Used" with a written note explaining why this ticket could not be accepted by a railway official. You will want to keep that ticket safe and upon your return home, you can send the original ticket, any replacement tickets and receipts, and a brief letter of explanation to our Customer Relations team.
Please use the Contact Us page to get more information regarding a refund.
Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?
A. You can submit your rail pass for a refund. Please be advised that there is a 15% penalty. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to Rail Europe, along with a brief letter mentioning the original reference number of the booking. It’s strongly recommended that you send these documents by some type of traceable mail for proof of delivery.
If you purchased the Rail Protection Plan™ and your rail pass is covered, you’re eligible to receive a credit for its entire value. No fee or penalty will be applied, and you can use this credit towards any future Rail Europe purchase within 2 years. Please read more about the Rail Protection Plan™ and for instructions on how to file a claim.
Please visit our Cancellation and Refunds page for more information.
Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?
A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.
You must file a police report within 24 hours of the incident.
You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.
Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.
If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.
Q. Who is eligible to buy a rail pass?
A. Rail passes are available to anyone except residents of Europe, the United Kingdom, Morocco, Turkey or any of the countries of the former Soviet Union. If you’re a resident of these countries we can’t sell you our rail passes, but there are other similar options available to you such as the InterRail pass.
Q. Do you offer maps of European train stations?
A. We do offer links to Google Maps for many European train stations. At this time we do not have specific layouts of any train station interiors in Europe.