With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. What fees does Rail Europe charge?
A. Rail Europe charges different types of fees for the services we provide. These fees are waived under certain circumstances. Below is a list of the fees we charge.
Delivery Fee: this fee covers the cost of delivering your travel documents to you, allowing you to relax, knowing that you have everything you need prior to your departure.
Customer Care Centre Fee: this fee is charged only when bookings are made over the phone through one of our Customer Care Centres.
Rail Europe Processing Fee: this fee allows us to continue to provide travellers with a wide range of European rail products to choose from, in addition to offering quality customer support before, during, and after your trip.
Administrative Fee: this fee is charged only for refunds and exchanges. It is 7% of the original train ticket or rail pass price.
Q. Can I print my train ticket at the station?
A. Some, but not all train tickets can be printed at a train station in Europe. Once you’ve selected a particular train ticket and begin checkout, all delivery options will be presented to you. You will then be able to select, if offered, “Print at the Station e-ticket”.
Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?
A. If you selected the paper delivery option, then yes – the travel documents you receive from us in the mail are your actual train tickets. Do not lose them, because we cannot replace them.
Only the original paper ticket will be accepted onboard the train. No other document such as a print out of the email invoice can be used in lieu of the original paper train ticket.
Q. How do I get a promo code?
A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.
Q. Do you offer discounts on tickets for groups?
A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.
Q. How can I book an itinerary with multiple cities?
A. Our website makes booking multi-city journeys very easy!
Simply enter the cities you plan to depart from, arrive to, and your travel dates. Our system will then search the database to provide the best matching schedules.
Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?
A. Sometimes, certain products within your booking are not available for confirmation at the time of booking and one of our Travel Consultants needs to manually confirm your booking. Once confirmed, we will contact you to advise it has been finalized and issued.
Q. How do I create a Rail Europe account?
A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.
Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?
A. If the wrong date is written in the travel calendar box, you will need to enter the correct date in the next travel calendar box. Unfortunately, once the date has been entered in the travel calendar box, it cannot be corrected and there’s no way to recover that travel day on the rail pass. Be very careful when filling out the date on your rail pass as mistakes cannot be corrected. An altered travel date could be viewed as an attempt of fraud and could lead to fines or other penalties.
Q. If I arrive at the station early, will I be able to board my train?
A. You may be able to board the train early, but it depends on a few things…
First, early boarding may possible if you are boarding the train in the city from which it originates. If you are boarding a train on one of the stops along its routes, then the train won’t be in the station until a few minutes before the time indicated on your ticket.
Even if you are boarding in the very first city from which your train departs, the platform may only be indicated 15 minutes or so before departure. Though early, you may find yourself in the train station with no information as to which platform the train is located.
In any event, we typically advise you get to the station at least 30 minutes prior to departure. This way when your train is ready to board, you can hop on and take your seat without having to rush through the station.