Italian trains: Frecciargento

• Q. How do I create a Rail Europe account?

  A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.

• Q. What are the benefits of registering on the Rail Europe site?

  A. When you register on our site, a wide range of exclusive tools and services become available to you. You will have access your booking details, ability to download your tickets and track your shipping. You will get notifications and alerts concerning your trip. You can save your searches, pages, and itineraries right in your account. And by registering, you will also have the ability to leave a review on your travel experience with Rail Europe.

• Q. What should I do if my train ticket is lost or stolen?

  A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.

  If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.

• Q. If I register on your site, will I start receiving spam?

  A. Rail Europe will never spam you! Upon registering, you will only receive booking and/or account related messages, as well as occasional promotion information email from Rail Europe. If you chose to subscribe to our newsletter, you can expect to receive this publication as well (typically twice a month). Of course, you have the option to unsubscribe to at any time by clicking the unsubscribe link found at the bottom of the newsletter.

• Q. Can I sit in First class if I have a Second class rail pass?

  A. In general, you cannot travel in first class with a second class rail pass.

  In certain cases it may be possible to purchase an upgrade for your trip, you can visit the ticket window at your departure train station prior to boarding your train.

• Q. Is there onboard medical help in case of emergency?

  A. Currently most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.

• Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

• Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  A. Some of the main train stations in larger European cities offer lounges. Access to lounges depends on the type of train ticket you have; generally a First class ticket is needed.

  Trains that offer lounge access are:
  Eurostar
  Thalys
  TGV
  AVE
  TGV Est
  TGV International
  Virgin
  Alvia
  Euromed
  SJ High Speed
  Altaria
  Trenitalia International Night
  Spanish Night Trains

  To learn more about lounge access for any of the above trains, we encourage you to visit the product page for the train.

• Q. Where can I find my e ticket number or e ticket confirmation code?

  A. Your e-ticket number or e-ticket confirmation code is a string of 6 letters (or an 8 character alphanumeric code for British e-tickets) that can be found on your Rail Europe email invoice.

  In addition, if you have purchased on our website while signed into your Rail Europe account, you may retrieve this code by looking up your booking in your Dashboard. You can also find it by accessing your itinerary through our mobile site or iPhone app.

• Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  A. The answer depends on what type of ticket was issued for your journey. In most cases, we issue tickets that include a seat reservation whenever required or possible. If your tickets include a reservation, you will need to board the train for which the reservation was issued.

  If you were issued a train ticket without a reservation, then yes - you can board any train traveling between the cities for which your ticket was issued. It is always advisable to inquire at the train station whether or not a reservation is needed for the train you intend to board. There are certain countries that we cannot issue reservations for: Portugal, Greece, Hungary, Romania, and other Balkan nations. Reservations may be required but will need to be purchased locally.

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