Italian trains: Frecciargento

• Q. The promo code I have expired. What can I do?

  A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.

• Q. How do I travel with a print at the station e-ticket?

  A. All you need to do is print your actual train ticket at the station using a self-service kiosk prior to boarding the train. You can do this on the day of your travel, or anytime prior – but you can only do this at a train station.

  The actual steps to print your e-ticket vary slightly from one country to another, but the general approach is the same: proceed to the self-service kiosk, enter your e-ticket confirmation code (also known as PNR) which is a letter code (or in the UK, 8 character alphanumeric code) that is unique to your trip, and follow the simple on-screen instructions.

• Q. Do trains offer facilities for handicapped passengers?

  A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.

  If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.

  If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.

  Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.

  If your ticket is non-exchangeable, a new train ticket must be purchased.

  To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.

  If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.

• Q. What if I have a group of 10 or more purchasing rail passes?

  A. Please contact our Groups Department who can arrange customized travel solutions perfect for your travellers.

• Q. If my train crosses a border, will I need to show my passport to the conductor?

  A. If you’re traveling between countries participating in the Schengen Agreement, you will not need to show your passport at the border crossings. If you are traveling between countries not part of the Schengen Agreement, you will have to show your passport at border crossings. Please note that not all countries of the EU participate in the Schengen Agreement (e.g. Great Britain, Ireland). On the other side, there are countries which are not part of the EU but which participate in the Schengen Agreement (e.g. Switzerland, Norway).

• Q. Where can I store my luggage on an overnight train?

  A. Luggage can be stored on a small luggage rack and any floor or bed space available. Keep in mind that this space is shared among all travellers occupying the sleeping compartment or couchette.

• Q. How do I use the bonuses that come with rail passes?

  A. Rail Pass travel bonuses must be redeemed locally.

  There are two types of bonuses. Free bonuses (such as a free airport transfer) require the use of a travel day on your pass. If all travel days have been used on your rail pass you will not be able to take advantage of any more free bonuses. Discount bonuses do not require you to use a travel day, but do require that your pass still be within its validity period. In other words, even if you’ve used up all your days on a pass, you can still claim discounted bonuses as long as the pass validity period has not expired.

  The exception to this rule is the Swiss Travel Pass. Although a discounted bonus doesn’t require you to use a travel day on your Swiss Travel Pass, the pass must still be valid and you must not have used up all your travel days.

• Q. Where can I see the exchange and refund conditions of my train ticket?

  A. When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.

  Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.

• Q. What do I need to show to the conductor when traveling by train with a rail pass?

  A. While traveling with a rail pass, you will need to show the conductor your pass. Be sure your pass is activated prior to boarding the train. For trains that require reservations, be sure to have your valid reservations ready to show the conductor, as well. Lastly, it is not uncommon for a conductor to request to see your passport, best to keep it handy.

• Q. What happens if I don’t fill out my rail pass before boarding the train?

  A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.

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