• Q. How can I check to see if food is served on a particular train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are European trains "child friendly"?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How much luggage can I take on an overnight train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Is there WiFi onboard?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I bring food and drinks on board?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How are sleeping compartments kept secure?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do you offer maps of European train stations?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How much luggage can I take on the train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Do I need to show my passport to board the train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do I need to tip the train staff?

  • Q. Are there restrooms on the train?

  • Q. Where can I find more information about European train stations?

  • Q. What food and drink options are on board?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What should I do if the train is late?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What do I do with my luggage?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there shower facilities on board?

  • Q. Will the conductor take my passport?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. What other types of services are available at the station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I open the train windows?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there a fee to take luggage on a train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

Browse our FAQ


  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I print my rail pass at the station?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What is the "validity period" of a rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What is a Rail Pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Who is eligible to buy a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I add a friend to my existing rail pass?

Browse our FAQ


  • Q. Can I print my train ticket at the station?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. How do I book a train ticket on your site?

  • Q. Does my train ticket include a seat reservation?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How far in advance can I buy my train ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Are the fares offered on your website based on live availability?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How long are train tickets valid for?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Are there discounts on train tickets?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. How can I book an itinerary with multiple cities?

  • Q. What is a Diabolo fee?

  • Q. How can I find the cheapest train tickets?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do you offer e-tickets?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

Browse our FAQ


  • Q. Can a reservation date on an overnight train be changed?

  • Q. What if my shipment gets lost?

  • Q. What fees does Rail Europe charge?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Do you ship to PO and APO boxes?

  • Q. How much luggage can I take on the train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. My promo code is not working. What should I do?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How are sleeping compartments kept secure?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How do I get a promo code?

  • Q. Are train tickets exchangeable and refundable?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I request a brochure from your company?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How fast can I receive my travel documents?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. What is the 7:00 pm rule?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do I need to show my passport to board the train?

  • Q. The promo code I have expired. What can I do?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. How can I track the status of my refund?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How can I track my shipment?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Will the conductor take my passport?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Who should I contact with a question about a special offer?

  • Q. How do I use a promo code?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I have a question about my promo code. Who should I contact?

Browse our FAQ


  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. What is the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Can I bring food and drinks on board?

  • Q. How early should I arrive at the train station?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How can I check to see if food is served on a particular train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I bring my pet on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I change seats after the train departs?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How do I find my train?

  • Q. How do I connect between train stations in the same city?

  • Q. Are there restrooms on the train?

  • Q. How do I contact you while I’m in Europe?

  • Q. Can I print my train ticket at the station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I get the address and phone number for the train station?

  • Q. What food and drink options are on board?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Is there a fee to take luggage on a train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I open the train windows?

  • Q. How much luggage can I take on the train?

  • Q. Do I need to tip the train staff?

  • Q. What other types of services are available at the station?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What language is spoken at the train station and on the train?

  • Q. Is there WiFi onboard?

  • Q. Can I bring my bike on board?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where can I store my luggage on an overnight train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do you offer maps of European train stations?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I missed my train. What should I do?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there shower facilities on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Where can I find more information about European train stations?

  • Q. What do I do with my luggage?

Browse our FAQ


  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Why are e tickets not available for certain trips?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Do you offer e-tickets?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I read my RENFE print at home e-ticket?

Browse our FAQ


  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I book group fares online?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. How do I change my login or password?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How do I create a Rail Europe account?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Where do I find my booking number?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If I register on your site, will I start receiving spam?

  • Q. My credit card has been declined. What should I do next?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. What does the “Login with Facebook” button do?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.