Passes
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Q. Are there any special or discounted fares associated with a Eurail Italy pass?
A. With a Eurail Italy pass, you can get free and discounted ferry crossings, as well as other great offers in museums and monuments.
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Q. Are there discounts for multiple people travelling together?
A. Many passes offer discounted rates for two or more people travelling together at all times. As all passenger names will be printed on a single pass, independent travel is not possible with the rail pass.
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Q. Are there family passes?
A. There are a few passes that offer a discount for families.
The Swiss passes offer the Swiss family card. This card provides free travel for children 6 to15 when traveling with a parent or guardian.
The BritRail family pass offers a free child from 5 to 15 with each full fare adult or senior pass.
The Great British Heritage family pass is available for 2 adults and up to 3 children.
Many passes offer saver options which can be used for families. Children aged 4-11 can travel free in most cases.
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Q. Are there special or discounted fares associated with a Select Pass?
A. A range of discounts and special offers are available in the European countries in which your Eurail Select Pass is valid. One of the most popular benefits is the discounted and free travel on various European ferry crossings. Other benefits include discounts on hotels, museums and additional transport.
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Q. Are there student discounts?
A. No, there are no student discounts. Discounts are offered to youth travelers instead. A youth traveler is any traveler who is 28 years of age or younger.
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Q. Can I also travel within the countries on my pass?
A. Yes, you may travel as many times as you like before Midnight on a travel day.
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Q. Can I buy my Eurail Italy pass once in Italy?
A. No. You need to buy your Eurail Italy pass before travelling to Europe. Just remember that Eurail passes, including Eurail Italy pass, can be bought up to six months in advance of your travel date.
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Q. Can I buy my Eurail Select Pass once in Europe?
A. No. You have to buy your Eurail Select Pass before travelling to Europe. Eurail passes can be bought up to 11 months in advance of your travel date.
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Q. Can I buy my pass in Europe?
A. Some passes may be purchased in Europe at a higher cost. It is best to place your order before you departure to ensure that you have your paper documents in hand.
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Q. Can I buy my Swiss pass once in Switzerland?
A. No you can’t. You need to buy your Swiss pass before coming to Europe.
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Q. Can I get a discount on train travel in Great Britain when I purchase a Eurail or Eurail Select Pass?
A. No, but you are eligible for a passholder fare on Eurostar, which travels from Paris or Brussels to London. For travel in Great Britain we offer BritRail products to help you travel around the country.
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Q. Can I get a refund on my partially used railpass?
A. Sorry, partially used passes are not refundable.
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Q. Can I go back and forth between the countries that are on my pass?
A. Yes, you may travel as many times are you like between countries that are on your pass.
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Q. Can I have some special or discounted fares with my Swiss pass?
A. You can get free (or cheap) boat trips, discounts on rail travel, free admission in museums, a 50% discount on mountain top excursions and more. You can obtain these benefits locally by showing your Swiss pass, or you can contact the specific benefit company in advance. The discount benefits apply during the validity of your Swiss pass, whereas free passage on trains, buses or ferries is only valid on travel days.
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Q. Do bonuses take up 1 day on a railpass?
A. Any bonus that is free will use a travel day on your railpass. Discounted bonuses will not require the use of a travel day, but do require that the railpass is valid.
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Q. Do I need to make reservations if I have a Pass?
A. Yes, you may need to make a reservation. All trains that travel internationally will require reservations. All night trains and high-speed trains will require reservations.
Most trains in these countries will require reservations: France, Spain, and Italy.
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Q. Do you offer Senior discounts on rail passes?
A. Discounted Senior rates for travelers 60 and older are available on the following passes:
- Balkan Flexipass-1st class
- BritRail Consecutive and Flexipass 1st class,
- BritRail England Consecutive and Flexipass 1st Class
- France Rail Pass, 1st Class
- Eurail Ireland Pass - 2nd Class
- Eurail Romania Pass - 1st class
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Q. Does the passenger's name on the pass need to match the name on the passport?
A. Yes. If there is no match between your passport and the information written on your pass the pass can be taken and kept by the train manager. Eurail passes only show show 1st initial and last name.
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Q. How can I check whether I need reservations?
A. The following trains require reservations: Eurostar, Thalys, Lyria, all TGV’s, AVE, TGV France-Italy, Renfe, Trenitalia, Riveria, Swedish trains, City Night Line, DB (German) night trains, Elipsos, and the Paris-Germany night train.
To check if the train you are looking at is on of these trains you just need to look at the details on the fare results to see the type of train in the title.The Swiss Scenic trains and some of the German ICE trains will also need reservations. These are route and time specific.
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Q. How can I validate my Eurail Italy pass?
A. Your Eurail Italy pass must be validated at a ticket window at a larger train station in Italy only. A railway official will fill in the first and last day of validity and your passport number, and will stamp your Eurail Italy pass, so that it is valid for travel.
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Q. How can I validate my Eurail Select Pass?
A. Your Eurail Select pass must be validated by a railway official in one of the countries mentioned on the Eurail Select Pass (station’s desk) who also fills your first and last day of travel in the passport number.
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Q. How can I validate my Swiss Travel Pass?
A. The Swiss Travel Pass must be used within 6 months of the date of purchase.It is a pre-validated pass, i.e. at the time of booking, you will be asked to indicate your first travel date.
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Q. How do I make a reservation with a pass?
A. Go to our train times on our Train Tickets and Schedules select the number of passengers then click the box next to "Click this box if you have a Rail Pass". All results that are displayed will show you fares that are valid for passes. To insure you select the correct fare for your pass view the details. All passes that are valid with each fare are listed in the details.
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Q. How do I validate, or activate, my railpass?
A. To begin using your pass, go to the ticket window at the rail station before boarding your first train and have a railroad official enter the first and last day of the validity on your pass. The railroad official will also stamp your pass and you will have to show your passport.
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Q. How far in advance can I buy my pass?
A. The pass can be purchased up to 6 months before your first travel day. The pass must be validated within 6 months of the original date of issue.
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Q. How is a railpass day calculated?
A. A rail day lasts from midnight to midnight. You can take as many trains as you wish during this time.
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Q. How many days constitute a railpass month?
A. A railpass month is counted as a calendar month. For example, a pass that begins on July 15th will expire at midnight on August 14th.
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Q. How much are prices on railpasses for children? How much are rail fares for children?
A. Rail passes for children are generally half the adult fare. Some passes do not offer a child pass. Child tickets are offered on most trains and vary by train type. They are generally about half of an adult ticket.
The Swiss Pass allows children under 16 to travel free when they are traveling with a parent who is holding a Swiss Pass. On BritRail passes, children 5 through 15 are free with each paying adult.
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Q. I've purchased a single country pass. What do I do if I decide to visit an additional, bordering country?
A. Your railpass covers you to the border city of the country you are traveling in. You will need to purchase additional tickets to travel in any country not covered on your pass.
If you are planning to travel to more than one city, you may want to consider upgrading your pass to cover an additional country.
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Q. If I take an overnight train, do I have to use 2 days on my pass?
A. If you board a direct overnight train that departs after 7:00pm, then you use only 1 day on your pass. However, when marking the day of use for that train, be sure to mark the next day’s date.
If your overnight train requires a train change before midnight, then you will use 2 travel days. -
Q. If I take an overnight train, do I have to use 2 days on my pass?
A. Depending on where you are traveling, there are two different rules regarding overnight travel. Some trains allow travelers departing after 7 PM to mark only the following day on the pass, meaning that only one travel day will be used. However, other trains will require that this travel use 2 days on your pass. It is recommended that you check the rules included in the ticket jacket included with your pass for more specific information.
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Q. If I'm traveling through a country not included on Eurail Select Pass, can I add that country to the pass?
A. Passes are only valid for travel in the countries covered by that particular pass. If you travel through a country not included on your pass, you’ll need to purchase an additional ticket for that part of the trip. For example, if you travel from Germany to Italy through Austria, Austria is not a country on your Eurail Select Pass and will not be covered; you must purchase an additional ticket.
If you have not purchased your pass please view our online maps to see if you will be travelling through a country you have not planned for.
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Q. In which train is the Eurail Select Pass available?
A. The Eurail Select Pass is valid on trains operated by the national railways of the three to five bordering countries you select. However, some trains require seat reservations. For example, for many high-speed services, international trains, scenic trains and all night trains, an advance reservation is compulsory.
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Q. Is a railpass transferable to another person in the event the passholder is not able to travel?
A. Passes are non-transferable as travelers name appears on the Railpass, and are valid for 6 months from date of purchase, which offers you the opportunity to reschedule your trip.
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Q. Is a railpass valid for travel on city transportation systems?
A. In most cases, railpasses are not accepted on city transportation systems such as buses and subways. Passes will generally cover local commuter trains that are above ground.
The exception to this is the Swiss Pass, which is valid for transportation in 37 Swiss cities.
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Q. Is Eurostar included with my railpass?
A. No, travel on Eurostar requires a separate ticket. However, many rail passes include discounted rates for the Eurostar called a Passholder fare. To see a list of passes that allow these fares select "details" when viewing fares with a pass.
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Q. Is it possible to avoid reservations or extra charges?
A. Yes, depending on the country you are traveling in. Generally there are local trains that travel the same route as high-speed trains, however they generally take much longer to travel the same route. You will need to weigh the cost of a reservation compared with the time it will take to travel the same route.
Example: Lyon to Marseille is generally about 1 hour 45 minutes on the TGV. A local train for this same route would be about 3 and half hours.
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Q. Is it possible to purchase a 2nd Class Eurail Select Pass instead of a 1st Class Eurail Select Pass?
A. Eurail Select Pass is only available in 1st Class for adults and children. Eurail Select Youth Pass is offered in 2nd class to travelers under age 26.
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Q. What are the differences between Eurail Global Pass and Eurail Select Pass?
A. The best-selling Eurail Global Pass offers unlimited, 1st Class train travel in 24 European countries: Austria, Belgium, Croatia, Bulgarian Denmark, Finland, Czech Republic, Germany, Greece, France, Ireland, Italy, Hungary, Netherlands, Norway, Luxembourg, Romania, Slovenia, Portugal, Slovakia, Switzerland, Spain, Sweden and Turkey. Choices range from 15 consecutive days to 3 months of travel or 10 and 15 flexible days within a 2-month time period, plus money-saving Eurail Global Pass bonuses.
The Eurail Select Pass provides unlimited train travel for the duration you select in your choice of any 3, 4 or 5 countries that border each other, as well as attractive bonuses. Select from Austria, Benelux (Belgium, Luxembourg, and the Netherlands), Bulgaria/Serbia/Montenegro, Croatia/Slovenia, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Republic of Ireland, Italy, Norway, Portugal, Romania, Spain, Sweden, Switzerland and Turkey.
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Q. What does 4 days in 2-months mean?
A. Many passes offer travel days that are flexible. The 4 days of travel allow the traveler to choose the days that they want to travel in a 2 month time period.
Example: If a pass is valid from July 1 to August 31. The traveler can then select 4 dates to travel on the train from July 1 to August 31. The days can be consecutive or non consecutive.
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Q. What does validation mean?
A. Validation of your pass is having a Rail Official at the train station stamp your pass as valid.
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Q. What is a Eurail Italy Pass?
A. The Eurail Italy Pass is the best choice if you want to spend your time exploring Italy. Eurail Italy pass is valid for one month, and the number of travel days available varies from 3 to 10 days.
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Q. What is a Eurail select pass?
A. A Eurail Select Pass offers you unlimited travel on the national rail networks of any 3, 4 or 5 adjoining countries that are connected by train or ship. These countries are to be chosen from a list of 24 participating countries.
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Q. What is a passholder fare?
A. A pass holder is a reduced fare that can be purchased in place of a ticket. It requires the use of 1 day on a rail pass and is generally required for high-speed trains.
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Q. What is a Swiss Pass?
A. A Swiss Pass enables you to travel free of charge in the Swiss public transport services for periods ranging from four days to one month in 41 cities.
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Q. What is a travel day?
A. A travel day is any travel between 12 midnight on one day to 12 midnight of the following day (i.e. a 24-hour period). On each travel day, you can take as many trains or participating ferries as you wish.
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Q. What is a travel day?
A. A travel day lasts 24 hours, in which you can take as many trains as you wish.
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Q. What is a travel day?
A. A travel day lasts 24 hours, in which you can take as many trains or public transport services as you wish.
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Q. What is a youth pass?
A. A youth pass offers discounts to youth travellers under the age of 28 on the first day of travel.
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Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?
A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days. Click here to get the adress in our Contact Us section. -
Q. What is the BritRail Family Pass?
A. The BritRail Family Pass allows one child between the ages of 5 and 15 to travel free with an adult or senior BritRail Pass holder.
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Q. What is the difference between 1st Class and 2nd Class accommodations?
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
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Q. What is the difference between a consecutive-day pass and a Flexipass?
A. A consecutive-day pass provides unlimited rail travel on any day or all days for the duration of the pass. A flexipass is valid for a specific number of days within a longer period.
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Q. What is the difference between a Eurail Italy pass and a point to point ticket?
A. A "point to point ticket" is a rail ticket valid on a specific route, between two city stations whereas a Eurail Italy pass offers unlimited rail travel in Italy from 3 to 10 days. If you’re planning to travel several times by train, buying a Eurail Italy pass will be a more affordable option that buying individual rail tickets.
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Q. What is the difference between a Eurail Select Pass and a "point to point" ticket?
A. A "point to point ticket" is a rail ticket valid on a specific route, between two city stations whereas a Eurail Select Pass offers unlimited travel in 3 to 5 adjoining countries on a total list of 24 countries. The Eurail Select Pass allows you to save money if travelling mainly by train from one country to another.
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Q. What is the difference between a Swiss pass and a point to point ticket?
A. A Swiss pass enables you to travel free of charge in the Swiss public transport services whereas a "point to point" ticket is a rail ticket valid on a specific route, between two city stations.
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Q. What is the Swiss Card?
A. Our popular Swiss Card provides 1 roundtrip by rail from any Swiss airport or border to 1 single destination. It also includes a 50% discount on all Swiss railways, lake steamers, postal buses, and excursions to mountaintops.
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Q. What is the Swiss Family Card?
A. The Swiss Family Card is a terrific value that allows children under 16 years of age to travel free when accompanied by a parent or legal guardian. The card is free, simply request one at the time you purchase your Swiss Pass. If you forget to mention it, then present your Swiss pass before boarding the train at any Swiss train station ticket window, at the time of validation and advise them that you need a Family Card. They will be able to provide you one.
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Q. What trains do the Swiss pass cover?
A. A Swiss pass is valid on trains operated by SBB (Schweizerische BundesBahn), the national railway company of Switzerland. For domestic trains in Switzerland operated, seat reservations are not required. Exceptions are the special scenic trains such as Bernina Express, Glacier Express, Golden Pass and Wilhelm Tell Express. For these trains, a supplement and/or seat reservation is required for Swiss Pass holders. There are also some international trains from Switzerland that require a reservation fee. Examples are the ICE International to Germany, the TGV Lyria to France and the Railjet to Budapest.
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Q. When does my railpass start?
A. With most passes the pass will start the when you get your pass validated by a rail official.
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Q. When I select the box that says I have a pass I am not receiving any schedules, but when I do not select the box that says I have a pass I receive schedules. Why can't I book a reservation with a Pass?
A. The train you are requesting does not offer reservations. Please note the train time for your travel information. To board this train you will need your pass and can take any available seat.
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Q. Where can I use my Eurail Italy pass?
A. You can use your Eurail Italy pass throughout the entire Italian railway network. Eurail Italy pass holders are also entitled to several discounts and benefits on ferry crossings and more. For 1st class pass holders, transfers between Roma Fiumicino Airport and Roma Termini train station on the Leonardo Express and between Pisa airport and Florence central station are free.
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Q. Where can I use my Eurail Select Pass?
A. You can use your Eurail Select pass on the national rail networks of the adjoining countries chosen when buying your Eurail Pass. Here is the list of the countries participating to the program: Austria, Benelux, Bulgaria, Croatia-Slovenia, Czech Republic Denmark, Finland, France, Germany, Greece, Hungary, Italy, Montenegro-Serbia, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, Switzerland.
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Q. Where can I use my Swiss pass?
A. You can use your Swiss pass in the whole Swiss Travel System: in all trains, Postbuses, ships, buses and even trams.
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Q. Which countries are valid on the Global pass ?
A. Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Holland, Hungary, Italy, Luxembourg, Norway, Portugal, Republic of Ireland, Romania, Slovenia, Spain, Sweden, and Switzerland.
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Q. Which countries are valid on the Select pass?
A. Austria, Benelux (includes Belgium, Luxembourg, Holland), Bulgaria/Serbia/Montenegro, Czech Republic, Croatia/Slovenia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, and Switzerland.
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Q. Which number of travel days should I buy? What is the best pass for me?
A. If you are having trouble determining what is the best pass for you, click on the blue square button " Search passes ". You’ll be helped, on line, to select the best pass for your trip.
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Q. Which trains does the Eurail Italy pass cover?
A. With a Eurail Italy pass, you can travel on all trains from Trenitalia, the Italian railway company. Just bear in mind that reservation is compulsory on-board Frecciarossa, Frecciabianca, Frecciargento, and Eurostar trains. Overnight trains also require reservation of the sleeping compartments.
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Q. Would I qualify for a railpass if I have a European passport, but am a permanent resident of another country?
A. We are not able to sell rail passes or tickets to residents of Europe, the UK, Morocco, Turkey or any of the countries of the former Soviet Union. If you are a resident of these countries, we will not be able to sell you one of our passes.
If you are a citizen of any of these countries, but are a resident of another country, we are able to sell the rail pass or tickets to you. Passes are based on residency not citizenship, and the country of your residence will be printed on the rail pass.
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Q. Will French National Strike affect my travel?
A. A national strike impacting rail services in France has been announced between April 3 to April 29, 2018. 24 hours prior to the scheduled day of travel, verify by train number if that train is scheduled to be in service by following this link. Train number can be found on the train ticket or the booking confirmation. If a train is impacted, and the traveller prefers not to travel during a strike day, please send all inquiries to Rail Europe through the Contact Us page or, if in France, go directly to a railway station and ask the local railway official for assistance. Please visit our dedicated national strike page for the latest updates on the situation in France.
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Q. Are overnight train accommodations expensive?
A. The prices of accommodations on an overnight train are dependent on a few factors:
1. The expense of the ticket
2. The type of train you will be traveling on
3. The type of compartment you wish to sleep in
Similar to Day trains there are different levels of overnight trains. Typically, during the day, high-speed premier trains are more expensive then local services that travel at a slower speed, and offer fewer services on-board. For night trains longer International journeys are more expensive as they tend to be nicer trains, offering the traveler more services. -
Q. Can a seat reservation be made with a 2nd Class ticket?
A. Yes.
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Q. Can a sleeper reservation date be changed?
A. Due to the limited availability on overnight trains, if you must change your sleeper reservation, try to do so immediately. You can visit the local station at least 24 hours prior to the train’s departure and see what is available. Be aware that your reservation change may be subject to local service fees and/or upgrade charges.
Reservations are required for sleepers and couchettes on all overnight trains and can be made up to 60 days in advance. -
Q. Can tickets be sent outside my country of residence?
A. We are unable to ship tickets purchased on Raileurope outside of your country of residence. We recommend that you have all travel documents in hand before departing from your country of residence.
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Q. Do you have electronic ticketing?
A. Not presently but as soon as European railways introduce e-tickets, we will be able to offer them.
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Q. Does a 1st Class ticket guarantee you a seat on the train?
A. No. A ticket allows you to board the train, but does not guarantee you a seat. You must make a seat reservation to have a guaranteed seat on the train.
NOTE: On certain trains tickets and reservations are sold together as one ticket.
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Q. How do I find Train Tickets and Schedules on the website?
A. Finding Train Tickets and Schedules can be accomplished with just a few simple steps.
- First click on the "Train Tickets" section, located on the top of any page.
- There you will find a form asking for your departure city and arrival city and the date that you would like to travel.
- You will also be asked the approximate time that you want to travel (morning, afternoon or evening).
- If you would like to book a round trip ticket, just click on the "Round Trip" option and provide the information for your return trip on the same page.
- Once all of your information has been entered and you have clicked "Search" you will be presented with a number of results to choose from.
- First, you will want to look through the times offered to see what the best schedule for your travel.
- Once you have chosen a schedule, you should begin to look at the prices that are offered.
- Fares are typically broken down into categories, Business, Flexi First, Best Price First, Flexi Second, Best Price Second and Super Saver. Best Price First and Best Price Second are classes tickets being more restrictive in terms of flexibility. Flexi First, Flexi second and Business are classes offering more flexibility.
- Although these classifications do apply to several different train types, it is always recommended that you click on the "Details" link under each fare type to show the specific refund and exchange rules for that price.
- Once you have decided on the train and fare that you would like to purchase, click on the "select" link, which will take you to the passenger selection page.
- Once you have input your passenger information you can choose to continue shopping or proceed to the checkout process.
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Q. How to book 1 passenger?
A. Simply enter 1 passenger on the request page. The results page will display 1-3 passenger rooms depending on what is available. When booking a room that has more than one bed, the compartment is shared.
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Q. How to book 2 passengers who don't want to share a compartment?
A. Book 1 passenger at a time, and select the Single compartment. You will need to do this step twice, once for each passenger.
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Q. How to book 2 passengers who want to share a compartment?
A. You can request 2 passengers in a double compartment. If there are no Double compartments available, you can then book a shared T3 but keep in mind, the third bed will be occupied by another passenger.
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Q. How to book 3 passengers that don't all want to share the same compartment?
A. There are two options:
Option 1
You can select a Single compartment for 1 of the passengers and select a Double compartment for the 2 remaining passengers.
Option 2
You can select 3 Single compartments, each will need to be requested on the website separately having 1 passenger on each reservation. -
Q. How to book 3 passengers who want to share a compartment?
A. The best option for 3 passengers is a T3 if it is available. T3 compartments are not offered on all trains. If a T3 is not available then passengers will be advised to divide their party. You can also book a T4 or T6 based on availability and restrictions.
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Q. How to book 4 passengers who don't want to Share a compartment?
A. You will need to first figure out who wants to share, and who does not. Once you have your travel party broken down, request the number of passengers who want to share a room together and request as either a 1, 2 or 3 person room. Request each compartment separately until all passengers have been reserved in a room.
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Q. How to book 4 passengers who want to share a room/rooms?
A. You can request 2 double compartments or a T4 if this type of accommodation is offered on the train you wish to travel on.
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Q. How to book 5 passengers?
A. In order to accommodate a group of 5 travelers, you will need to do 2 separate requests.
You have the following options:
* 2 passengers in a double, and the other 3 in a T3 compartment (if offered).
* 4 passengers in a T4 (if offered) and 1 passenger in a single.
* 4 passengers split into 2 double compartments, and 1 passenger in a single.
* Reserve all 5 in a T6 compartment.
Options a, b, and c will need to be requested separately as it has been broken down. Option d can be requested all at once. -
Q. If I take an overnight train, do I have to use 2 days on my pass?
A. If you board a direct overnight train that departs after 7:00pm, then you use only 1 day on your pass. However, when marking the day of use for that train, be sure to mark the next day’s date.
If your overnight train requires a train change before midnight, then you will use 2 travel days. -
Q. Should tickets be purchased prior to your departure date?
A. Yes, we recommend that you would purchase tickets and make your seat reservations prior to your departure so you can avoid fully booked trains and disrupting your travel plans.
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Q. What are the benefits of taking an overnight train?
A. Many people take advantage of additional time they have in a city, then they board their overnight train. You depart from one city and arrive in your destination the next morning, refreshed and ready to start your day. It also saves you money that you may have spent on a hotel.
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Q. What are the differences between a Single, Double, T2, T3, T4, and couchette on overnight trains?
A. Sleeper accommodations vary according to amenities and the number of people occupying the compartment. The name or number advises how many beds are in each room.
A couchette (pronounced "koo-SHET") is normally usually in 2nd Class. A couchette accommodates 6 passengers, male and female, and offers no amenities.
Keep in mind that some compartments are gender specific unless the compartment is booked in full.
For more information about sleepers please visit our how to book sleepers page. -
Q. What can I expect when I travel on an overnight train?
A. Taking an overnight train is like adding a touch of adventure to your trip! Depending on the type of compartment you reserve, you will either be bunking with new found friends, or sharing a private room with your travel companions.
Remember, you are on a train so the amount of space in each overnight compartment is not overwhelming. If you have booked a private sleeper, you will have more room to move around in and store your belongings.
Please note that on some overnight trains you can expect to have your passports collected by railway officials on the train. This is primarily for your security. Your passport will be guarded overnight and then returned to you in the morning. -
Q. What does Gender Specific mean?
A. The term "Gender Specific" means that these compartments will not allow male and female passengers to travel in the same compartment. The exception to this condition is if you and your travel companion(s) intend on using all beds within the compartment.
Trains in which this condition applies are: Elipsos, CNL, Lusitania, Spanish Night trains. -
Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?
A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days. Click here to get the adress in our Contact Us section. -
Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?
A. First class on the Italian day train offers large, comfortable reclining seats, and bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)
Second class on the Italian day train offers generous legroom and bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)
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Q. What is the difference between 1st and 2nd class on the Spanish day trains ?
A. First class on the Spanish day train offers large, comfortable reclining seats, friendly staff to serve you drinks and light snacks at your seat and major routes have audio and video programs at your seat.
Second class on the Spanish day train offers generous legroom, bar-buffet car offering a complete selection of food and beverages for purchase and major routes have audio and video programs at your seat.
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Q. What is the difference between 1st and 2nd class on the Talgo 200 ?
A. First class on the Talgo 200 offers large, comfortable reclining seats, friendly staff to serve you drinks and light snacks at your seat and major routes have audio and video programs at your seat.
Second class on the Talgo offers generous legroom, bar-buffet car offering a complete selection of food and beverages for purchase and major routes have audio and video programs at your seat.
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Q. What is the difference between 1st and 2nd class on the Talgo Day ?
A. First class on the Talgo Day offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the Talgo Day offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
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Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?
A. First class on the TGV offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
When Premier service is offered for this train the service includes meal service and access to the TGV lounge at the train stations.
Second class on the TGV Med offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
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Q. What is the difference between 1st Class and 2nd Class accommodations?
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
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Q. What type of accommodation am I able to travel in if I have a railpass?
A. All 1 st class passes are valid for travel in all sleeper accommodations. If you have a 2 nd class pass, you are able to travel in T3 compartments and couchettes. Some T4 compartments are offered in 1 st and 2 nd class. Please be sure to check the details of the fare for the train you wish to travel on to determine what class the T4 is offered in.
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Q. What types of sleeping accommodations are available on overnight trains?
A. Sleeping accommodations vary according to the train and route. The most common compartments are Singles, Doubles and Couchettes. Some offer T3, T4, and Deluxe sleepers.
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Q. Where can I find train schedules?
A. To find them you only need to fill in the booking form. This is located on the home page or in the Train Tickets section. Provide us with the cities you would like to travel between and your travel date. A selection of schedules will be displayed. Select later train to see more schedules.
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Q. Will there be shower facilities on the train?
A. Showers facilities are generally not offered on trains in Europe.
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Q. Can I get a refund on my partially used railpass?
A. Sorry, partially used passes are not refundable.
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Q. Do you offer discounts to students with an international student identification card?
A. No, but we do offer discounted rate for many of our tickets and passes for Youth passengers. To qualify for a Youth Pass, you must be under age 28 on the first day of travel.
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Q. How do I obtain a refund?
A. To obtain a refund, please return your unused, unvalidated tickets/pass to your travel agent, or send to your local Raileurope Office. Click here to get the information in our contact us section.
Most tickets are required to be returned at least 3 days prior to the departure date, or to be stamped "Unused" at a rail station in Europe to be eligible for a refund. Please add a short note including the original booking number of the order. It is suggested that you send these documents by some type of traceable mail for proof of delivery, should they get lost in the mail. -
Q. What is 3D Secure Payment?
A. Your payment details will be encoded and sent using a secure connection. You can check the security details by clicking with your right mouse button on the payment page and then selecting ‘Properties’.
A window will pop up containing all connection data. The ‘Connection’ field shows that an SSL connection is used. Your credit card information, including the number and expiration date, will not be stored. -
Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?
A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days. Click here to get the adress in our Contact Us section. -
Q. What is the policy regarding children's accommodations on overnight trains?
A. Children 4 and under who do not need a bed travel free and do not require a sleeper reservation or a ticket. If the child is between the ages of 4 - 11 or is under 4 but will require a separate bed, then a special child’s fare will apply.
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Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?
A. We recommend that you choose the Rail Protection Plan when travelling in Europe. It provides a compensation in the case of loss or theft when you are in Europe. Conditions apply. Visit our Contact us section to get more information about the Rail Protection Plan. Please note that the Rail Protection Plan is non-refundable and non-exchangeable.
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Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?
A.
- Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
- Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans.
- Upon return to your country, pass/tickets holder must submit a request to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, airline tickets to/from Europe. A brief explanation of the situation is also necessary to better evaluate the traveler request form.
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Q. Are lockers and luggage storage available at all major train stations?
A. Most major train stations have lockers or luggage storage available at an additional cost. Make sure you have some change available if you are planning to use a locker. We have information about luggage storage on our train station information pages.
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Q. Do I need to purchase the Rail Protection Plan from Rail Europe ?
A. We recommend that you choose the Rail Protection Plan when travelling in Europe. It provides a compensation in the case of loss or theft when you are in Europe. Conditions apply. Visit our Contact us section to get more information about the Rail Protection Plan. Please note that the Rail Protection Plan is non-refundable and non-exchangeable.
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Q. Do you send out maps? Where can I find a railway map?
A. Maps are provided with many multiple country passes and some single country passes. We have online maps for planning on our site.
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Q. How do I file a request to receive reimbursement through the Rail Protection Plan if there has been loss or theft ?
A.
- Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
- Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans.
- Upon return to your country, pass/tickets holder must submit a request to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, airline tickets to/from Europe. A brief explanation of the situation is also necessary to better evaluate the traveler request form.
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Q. How do I get from the airport to a downtown train station?
A. Most cites with airports are easily accessible by public transportation (Train, Bus, Subway or Taxi). The following airports listed have access to the downtown train stations: Amsterdam Schiphol, Athens, Barcelona, Berlin Schoenefeld, Birmingham, Brussels National, Cologne, Copenhagen, Dresden, Duesseldorf, Frankfurt, Geneva-Cointrin, Glasgow, Graz, Hannover, Krakow, Leipzig, London Gatwick, London Heathrow, London Stanstead, Madrid, Malaga, Manchester, Munich, Milan Malpensa, Newcastle, Nice, Nuremberg, Oslo, Palermo, Paris Charles de Gaulle, Pisa, Porto, Rome Fiumicino, Southampton, Stockholm, Stuttgart , Torino, Tronheim, Valencia, Vienna , and Zurich.
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Q. How do I know what my e-ticket is ?
A. Your e-ticket is included in the email confirmation you receive from Rail Europe.
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Q. How do we get on a train?
A. Train stations in Europe are very traveler friendly. Once arriving to the station there are large Departure and Arrival Boards located in the center of the most stations. Match the train number and departure time on your reservation / ticket to the train number listed on the departure board. Once you have found your train on the Departure Board, you will find a platform number where your train will be departing from.
Upon arriving to your platform and you will notice that each car (also known as a coach) number on the train is clearly indicated on the side of each coach. Check your reservation / ticket for your car/coach number. You notice the class of service will also be listed in addition to the car/coach number on the side of the train.
Once onboard the train, you will find that similar to an airplane each seat is clearly labeled with a number. Match the seat number on your reservation / ticket number to seat number in the train car / coach.
Train stations in Europe have international pictograms that are easy to understand and are used in international airports. These pictograms will assist you once you arrive to the station.
If you still have difficulty in finding your train, the stations staff can always help point you in the right direction. -
Q. How to retrieve my e-ticket ("Print @ the station" ticket)
A. It’s easy! Use the self service kiosks at the rail station to retrieve your tickets in a few easy steps.
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Q. Is it easy to find stations in European Cities, where are they located?
A. Train stations in Europe are very accessible and easy to find. Although the physical train station addresses are generally not listed, the stations are centrally located within the city and accessible with the cities public transportation system or taxi.
Check with hotel concierge to give you the best directions from your hotel. Taxi drivers know how to get your to your station fast and worry free. -
Q. On which routes will I use a Eurostar self service kiosk ?
A. Travel from London - Paris/Brussels and most of the train stations in between these 2 routes.
For more detailed information on how to use a Eurostar self service kiosk review: How do I retrieve my e-tickets at Eurostar train stations ?
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Q. On which routes will I use a French self service kiosk ?
A. On all domestic routes in France and all international routes that depart from France. When traveling round trip on an international route you will need to print both tickets before you depart.
For more detailed information on how to use a French self service kiosk review: How do I retrieve my e-tickets at French train stations?
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Q. What do I need in order to retrieve my e-ticket ?
A. All you’ll need is your e-ticket # (found on your confirmation email).
Please note: there may be multiple e-ticket # for your itinerary.
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Q. Do you have electronic ticketing?
A. Not presently but as soon as European railways introduce e-tickets, we will be able to offer them.
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Q. How do I find Train Tickets and Schedules on the website?
A. Finding Train Tickets and Schedules can be accomplished with just a few simple steps.
- First click on the "Train Tickets" section, located on the top of any page.
- There you will find a form asking for your departure city and arrival city and the date that you would like to travel.
- You will also be asked the approximate time that you want to travel (morning, afternoon or evening).
- If you would like to book a round trip ticket, just click on the "Round Trip" option and provide the information for your return trip on the same page.
- Once all of your information has been entered and you have clicked "Search" you will be presented with a number of results to choose from.
- First, you will want to look through the times offered to see what the best schedule for your travel.
- Once you have chosen a schedule, you should begin to look at the prices that are offered.
- Fares are typically broken down into categories, Business, Flexi First, Best Price First, Flexi Second, Best Price Second and Super Saver. Best Price First and Best Price Second are classes tickets being more restrictive in terms of flexibility. Flexi First, Flexi second and Business are classes offering more flexibility.
- Although these classifications do apply to several different train types, it is always recommended that you click on the "Details" link under each fare type to show the specific refund and exchange rules for that price.
- Once you have decided on the train and fare that you would like to purchase, click on the "select" link, which will take you to the passenger selection page.
- Once you have input your passenger information you can choose to continue shopping or proceed to the checkout process.
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Q. How do I know what my e-ticket is ?
A. Your e-ticket is included in the email confirmation you receive from Rail Europe.
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Q. How to retrieve my e-ticket ("Print @ the station" ticket)
A. It’s easy! Use the self service kiosks at the rail station to retrieve your tickets in a few easy steps.
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Q. On which routes will I use a Eurostar self service kiosk ?
A. Travel from London - Paris/Brussels and most of the train stations in between these 2 routes.
For more detailed information on how to use a Eurostar self service kiosk review: How do I retrieve my e-tickets at Eurostar train stations ?
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Q. On which routes will I use a French self service kiosk ?
A. On all domestic routes in France and all international routes that depart from France. When traveling round trip on an international route you will need to print both tickets before you depart.
For more detailed information on how to use a French self service kiosk review: How do I retrieve my e-tickets at French train stations?
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Q. What do I need in order to retrieve my e-ticket ?
A. All you’ll need is your e-ticket # (found on your confirmation email).
Please note: there may be multiple e-ticket # for your itinerary.
Have a question? Need Help?Get personalized help from our experts and other helpful travellers on our community forum.
Contact Rail EuropeIf the FAQs and forum didn't answer your question, you can always contact Rail Europe.
Q. Will French National Strike affect my travel?
A. A national strike impacting rail services in France has been announced between April 3 to April 29, 2018. 24 hours prior to the scheduled day of travel, verify by train number if that train is scheduled to be in service by following this link. Train number can be found on the train ticket or the booking confirmation. If a train is impacted, and the traveller prefers not to travel during a strike day, please send all inquiries to Rail Europe through the Contact Us page or, if in France, go directly to a railway station and ask the local railway official for assistance. Please visit our dedicated national strike page for the latest updates on the situation in France.
Q. Are dining cars available on all trains in Europe?
A. Dining cars are available on most long distance trains. Normally, you can just walk into most dining cars, sit down, and eat without a reservation, but you are welcome to make a reservation for a meal when mealtime is busy, or when the train attendant announces the opening of the dining car. If your train does not have a dining car, it is likely to offer passengers a buffet bar car. On local trains, there may be an attendant with a snack cart who travels from car to car, selling snacks and beverages.
Train Dining cars are part of the train experience and is unrivaled by any other means of transportation. In some trains the quality of the food and the wine is up to the standard of a gourmet restaurant.
Q. Are dogs allowed on the train?
A. Generally, dogs are permitted on trains. Sometimes they may need to be contained in a pet carrier, or they may have to wear a muzzle or leash. Dogs normally travel at half the fare of a 2nd class ticket; this charge is payable directly to the conductor. Pets are not allowed on trains in Great Britain, Spain, Ireland, Norway, and Finland.
Currently the only animals that will be permitted to travel on the Eurostar are guide dogs for the visually impaired.
Q. Are lockers and luggage storage available at all major train stations?
A. Most major train stations have lockers or luggage storage available at an additional cost. Make sure you have some change available if you are planning to use a locker.
Q. Can a passenger take a car on Eurostar?
A. No, Eurostar does not transport cars. You can transport your car on Le Shuttle, which carries cars through the Channel Tunnel. For reservations with Le Shuttle, please call 08705 35 35 35 or at www.eurotunnel.com.
Q. Can I bring my bike on the train?
A. In some cases. Normally, your bicycle must be boxed and placed in a separate car, or it might have to be transported on a separate train. Extra charges may apply, and you must arrange bike transport locally.
Bikes are allowed as checked luggage on the EC, IC, ICE, and TGV trains. The bike must be wrapped, with the wheels and pedals detached, and the handlebars parallel to the frame.
Q. Can I get off the train for a few hours and then get back on later that day if I'm holding a train ticket?
A. A ticket that does not include a reservation for a specific train, does allow you to get on and off the train as much as you would like provided that your journey is completed within 2 months.
Most tickets now include the reservations within the ticket, and do not permit the traveler to hop on or off the train If you are looking for more freedom to hop on and off the train, a railpass would be the best choice.
Q. Can I request a seat facing forward?
A. Unfortunately, you cannot request a forward-facing seat. Trains generally pull into a station in one direction, and pull out in another direction and seat positions change, depending on the train.
Q. Do I have to reserve a seat on a high-speed train?
A. Yes all high-speed trains require reservations. Some 1st class trains include meal service in the price of your ticket.
Q. Do I need to book my AVE ticket train?
A. Yes, you’ll need to reserve your place on AVE trains like in most high speed trains in Europe.
Q. Do I need to book my Eurostar ticket?
A. Eurostar is a reservation-only service and bookings can be taken up to 6 months in advance. Also bear in mind that Eurostar is not included in the Eurail pass or France Rail Pass program but you can still get a discount on Eurostar when buying a pass.
Q. Do I need to book my Frecciarossa ticket train?
A. Like most high-speed train services, you’ll need to reserve a seat to travel on Frecciarossa trains. For holders of Eurail Global Pass, Eurail Select Pass (including Italy) / Eurail France-Italy pass / Eurail Greece-Italy / Eurail Italy Pass, just remember that you need to validate your pass before boarding a Frecciarossa train.
Q. Do I need to book my ICE train ticket?
A. Reservation is only compulsory for ICE Trains called ICE Sprinter as these trains have special services such as a meal and newspaper. Here is the list: Hamburg HBF - Frankfurt HBF, Frankfurt HBF- Berlin HBF, Berlin HBF - Frankfurt HBF, Hamburg HBF – Koeln HBF and Koeln HBF – Hamburg HBF.
Passes valid to travel within Germany cover Eurail Global and Select Passes including Germany / Eurail Germany-Benelux Pass / Eurail Germany-Denmark Pass / Eurail Germany-France / German Rail Pass.
Q. Do I need to book my Lyria ticket?
A. TGV Lyria is a high speed train and requires a compulsory reservation. Special pass holder fares are available if you carry a Eurail Pass covering France or Switzerland, Swiss Pass or France Rail Pass but subject to limited availability.
Q. Do I need to book my TGV ticket?
A. Reservation is compulsory on TGV and if you are a pass holder, you still need to buy a TGV ticket. Among the passes available on TGV, you’ll be able to choose between Eurail Global, Eurail Select Pass or Eurail two country pass including France. France Rail Pass and France Rail Pass Premium are also among the possible options and offer last minute Easy Access reservations.
Q. Do I need to book my Thalys ticket?
A. Like most high-speed trains in Europe, you need to make a booking when travelling with Thalys. Passholders with passes covering the whole Thalys route (Eurail Global Pass, Eurail Select Pass including France, Benelux or Germany, depending on the route, Eurail and Benelux-France) benefit from special Passholder fares. Just bear in mind that some passes covering partially the Thalys sector like France Rail Pass but also Eurail passes including Benelux-France / France-Germany / France-Italy / France-Spain / France-Switzerland / Benelux also offer special Passholder deals. German Rail Pass is not valid on Thalys routes to Germany.
Q. Do trains offer facilities for handicapped passengers?
A. Special amenities for disabled travelers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).
Special equipment is also available for use by handicapped passengers. This equipment must be reserved locally in advance. Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).
Q. How do we get on a train?
A. Train stations in Europe are very traveler friendly. Once arriving to the station there are large Departure and Arrival Boards located in the center of the most stations. Match the train number and departure time on your reservation / ticket to the train number listed on the departure board. Once you have found your train on the Departure Board, you will find a platform number where your train will be departing from.
Upon arriving to your platform you will notice that each car (also known as a coach) number on the train is clearly indicated on the side of each coach. Check your reservation / ticket for your car/coach number. You notice the class of service will also be listed in addition to the car/coach number on the side of the train.
Once onboard the train, you will find that similar to an airplane each seat is clearly labeled with a number. Match the seat number on your reservation / ticket number to seat number in the train car / coach.
Train stations in Europe have international pictograms that are easy to understand and are used in international airports. These pictograms will assist you once you arrive to the station.
If you still have difficulty in finding your train, the stations staff can always help point you in the right direction.
Q. How far in advance can I book a Frecciarossa ticket?
A. Bookings for a Frecciarossa trains can be made up to 4 months before you depart.
Q. How far in advance can I book a Lyria ticket?
A. You can make reservations to travel on TGV Lyria trains up to 4 months before your travel date. To take advantage of the best fares, always try to buy your ticket as early as possible. And when buying your TGV Lyria tickets, check what exchange and refund conditions apply. Your fare type will be clearly stated on your ticket.
Q. How far in advance can I book a TGV ticket?
A. You will be able to book your TGV tickets 90 days in advance.
Q. How far in advance can I book an ICE train?
A. You can book your ICE train up to 3 months in advance.
Q. How far in advance can I book my AVE tickets?
A. AVE trains can be booked up to 60 days in advance, giving you plenty of time to plan the trip of your life is sunny Spain.
Q. How far in advance can I book Thalys tickets?
A. You will be able to book a Thalys ticket 90 days in advance.
Q. How frequently do the Gatwick Express and Heathrow Express run?
A. Gatwick and Heathrow Express trains run every 15 minutes.
Q. How long in advance can you book a Eurostar ticket?
A. Eurostar journeys can be booked up to 6 months in advance of the return date of travel. Eurostar Direct services to Disneyland Resort Paris have a longer booking period and are made available further in advance. And Eurostar Direct seasonal services to the French Alps and Avignon are opened for sale for the entire season.
Q. How many classes does AVE train offer?
A. AVE services offer two different classes of travel: in first class, depending on the train, you will be able to choose between First Class Club and Preferente where you can enjoy a meal served at seat, an access to VIP lounges in the main Spanish railways stations, daily press and free parking (24 hours if you have a single ticket, 48 hours for a return). Turista class, as known as 2nd class, includes a family area, children’s board games, wheelchair facilities as well as audio/video devices.
Q. How many classes does Frecciarossa offer?
A. Frecciarossa trains offer two classes of travel: first class and second class. First Class ticket holders will receive a welcome drink, a snack and a daily Italian newspaper. Either travel class you may choose, you will be able to surf the Net on Frecciarossa trains using a USB key or any other portable device equipped with a Wi-Fi antenna.
Q. How many classes does ICE train offer?
A. ICE trains offer two travel classes: Standard and First. On First Class, some coaches feature individual video screens. Electric sockets for laptops or DVD players can be found in most First class carriages. Quiet zones are also reserved for passengers who want to travel in peace.
Q. How many classes of travel does Eurostar offer?
A. Eurostar services offer three classes of service: 2 for first class (Business Premier and Standard Premier) and one for second class (Standard). Among the facilities offered for Eurostar Business Premier passengers, you’ll find priority express check-in in 10 minutes at the terminals, a dedicated ticket desk for check-in, access to the Eurostar Executive lounges, spacious reclining seats with generous legroom, Wi-Fi access at the terminals, a dedicated coach for business travellers, complimentary newspapers, and also a 3 course meal served at seat. Eurostar Standard Premier passengers, whose check-in is 30 minutes before departure, will be offered spacious reclining seats with generous legroom, complimentary newspapers and a cold meal served at seat. In the convenience of a comfortable carriage, Standard passengers will also be enjoying themselves with a vast variety of dishes they will find at a bar buffet car.
Q. How many classes of travel does Lyria offer?
A. Lyria trains offer two different classes of travel. In First class, a delicious cold at-seat meal is offered to you, no matter what time you travel. A large selection of Swiss, French, international magazines and newspapers are also available for your perusal. Onboard taxi booking service is also available from Monday to Friday. Comfortable seats will welcome you in Second class where you can also enjoy the convenience of a bar-buffet car.
Q. How many classes of travel does TGV offer?
A. TGV offers two different classes of travel: 1st and 2nd class. Larger seats that recline electronically, power sockets for laptop or mobile phone and access to the bar buffet car are among the main features you will find in TGV first class. In second class, you will enjoy comfortable seats with also an access to the bar-buffet car where you can choose from a vast selection of dishes and beverages.
Q. How many classes of travel does Thalys offer?
A. Thalys trains offer two classes of travel: 1st class with Comfort 1 and 2nd class with Comfort 2. In Comfort 1, reclining seats will offer you a high level of comfort. Sockets for laptop or mobile phone are also available on some carriages as well as free newspapers on major routes. Wi-Fi is free in Thalys Comfort 1 and in 2nd class with flexible tickets. In 2nd class (Comfort 2), you will get access to a bar-buffet car offering food and refreshments for purchase. Wi-Fi is available at an additional cost in second class for more restrictive tickets.
Q. How many luggage can I carry on-board Eurostar?
A. On-board Eurostar, you are allowed two medium-sized cases (85cm at their longest length), and one piece of hand luggage per passenger. Any luggage over the allowance will be counted as excess luggage and will incur a fee. This will be arranged at the Eurostar terminal on your arrival.
Q. How many luggage can I carry on-board Frecciarossa trains?
A. On-board Frecciarossa trains, the official luggage allowance is two large bags or suitcases and one piece of hand luggage. It’s enough to enjoy a very long trip and explore the richness of Italy.
Q. How many luggage can I carry on-board Lyria?
A. With Lyria, you’ll be allowed two bags or suitcases plus your hand luggage. Keep in mind that there is no charge for oversize luggage on Lyria trains.
Q. How many luggage can I carry on-board TGV?
A. The following items of luggage are accepted at no extra cost on TGV trains and must be stored in the racks provided: hand luggage (suitcases, travel bags, rucksacks); skis in a bag; children’s prams; dismantled bikes in a bag; portable wakeboards in a bag. Also remember that on all French trains, including TGV, it is mandatory to place a tag on each piece of luggage identifying the traveller.
Q. How many luggage can I carry on-board Thalys?
A. When travelling with Thalys, you can carry a maximum of two suitcases per paying passenger (the largest side must be equal to 85 centimetres) and one item of hand luggage.
Q. How many luggage can I carry onboard an ICE train?
A. Each passenger is allowed 2 bags/suitcases plus 1 piece of hand luggage and every piece of luggage must be labelled. Luggage can be stored in the racks above your seat on ICE trains.
Q. How many luggage can I carry onboard AVE trains?
A. All passengers with an AVE ticket may carry up to two pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The total weight limit is 20 kg and the combined dimensions (length + width + height) of each piece of luggage must not be more than 250 cm.
Q. How many pieces of luggage are we permitted to carry on Eurostar?
A. Each passenger is allowed 2 pieces of luggage and 1 carry-on bag.
Q. How often does Eurostar run?
A. From London to Paris and vice versa, Eurostar offers frequent service: every 30 minutes during peak hours and approximately once per hour during non-peak time. During the peak summer season, up to 24 trains run daily to Paris.
From London to Brussels and vice versa, service is offered approximately every 2 hours.
During summer, Eurostar offers daily service to Disneyland Paris. During winter, there is 1 train a week.
Q. How old do you have to be to qualify for Senior Fare on Eurostar?
A. A passenger qualifies for Senior Fares at age 60 and over.
Q. How shall I retrieve my AVE tickets?
A. You can buy all your AVE tickets trains quickly and easily online, with no booking fee, and print them in the convenience of your home.
Q. How shall I retrieve my Eurostar tickets?
A. You can print your tickets from the convenience of your home or you can retrieve them from self-service machines in London St Pancras, Brussels Midi or Paris Nord station before boarding your Eurostar train.
Q. How shall I retrieve my ICE train tickets?
A. Paper tickets will be sent to you by postal mail prior to departure.
Q. How shall I retrieve my Lyria tickets?
A. You can print your Lyria ticket directly from your printer at home or, alternatively, you can retrieve it from the self-service machines available at the train stations in France only before boarding your Lyria train.
Q. How shall I retrieve my TGV tickets?
A. You can print your TGV ticket directly from your printer at home or retrieve it from the self-service machines available at the train stations before boarding your TGV train.
Q. How shall I retrieve my Thalys tickets?
A. You can print your Thalys ticket directly from your printer at home or retrieve it from the self-service machines available in FRANCE ONLY before boarding your Thalys train.
Q. Is Eurostar included with my railpass?
A. No, travel on Eurostar requires a separate ticket. However, many rail passes include discounted rates for the Eurostar called a Passholder fare. To see a list of passes that allow these fares select "details" when viewing fares with a pass.
Q. Is there a catering service in ICE train?
A. All ICE trains convey a Bordbistro and/or a Bordrestaurant. Depending on the time of the day, you can choose from various breakfast menus to suit any taste or main dishes from the "à la carte" menu. In addition to the standard dishes, the menu often features German and European regional specialties freshly prepared. The Bordbistro serves snacks and a wide selection of beverages which you can enjoy there or take back to your seat. In 1st Class coaches a selection of beverages and meals from the menus can be served at your seat on request. Snacks and beverages are also available at your seat in 2nd Class on ICE trains.
Q. Is there a catering service on Eurostar trains?
A. Eurostar Business Premier passengers will be offered a 3-course meal with refreshments at seat meanwhile in Standard Premier, you will get a light and cold meal with refreshments at seat. A bar buffet car with a selection of food and beverages for purchase is also available on Standard class.
Q. Is there a catering service on Lyria trains?
A. Located in the middle of the train (carriage 4 or 14), TGV Lyria bar provides a service for tasty snacks and meals: sandwiches, hot/cold local dishes, salads, children’s menu, hot and cold drinks, treats are available to eat at the bar or take away. In First class, you can also enjoy the convenience of Lyriapremière service at seat.
Q. Is there a catering service on TGV trains?
A. TGV trains offer a buffet car where you can find a vast choice of hot and cold meals. Drinks and snacks are also available at vending machines on all TGV trains. You are also allowed to bring your own food and drink onto the train.
Q. Is there a catering service on Thalys trains?
A. In Comfort1 (First class), drinks and meal are included in the price of your Thalys ticket and served at your seat. Meal includes a choice of drinks, cold starter and main course, but also bread and dessert. In Thalys Comfort 2 (second class), you will get access to a bar-buffet car which offers a variety of food and refreshments.
Q. Is there a catering service onboard AVE trains?
A. Yes. If you’re on Turista class, you could buy some nice snacks and beverages to a bar buffet car. On Ave First class, a catering service will deliver you some meal and beverages directly to your seat. You could also get access to an A la Carte service at seat and even a bar service.
Q. Is there a catering service onboard Frecciarossa?
A. Frecciarossa trains offer a full sit-down restaurant service, with a regularly changing menu of traditional Italian dishes. The restaurant is very modern and elegant. Alternatively, Frecciarossa trains also feature a coffee bar service offering fresh sandwiches, snacks, desserts and hot and cold beverages.
Q. Is there a limit for luggage on trains?
A. The standard of amount of luggage is 2 large items per person. Trains have either overhead storage racks throughout the car, storage room behind the back of your seat or luggage areas at the end of the car. There is no porter service available and all passengers are responsible for putting their own luggage on the train.
Note: Luggage kept by the passenger and placed in the luggage racks remains under the sole responsibility of the traveler. The railroads assume no responsibility in case of loss, damage, or theft.
Q. Is there a nonsmoking section on the train?
A. Yes, non-smoking cars are available on all trains. Most high- speed trains are now completely non-smoking and all reservations are requested in non-smoking coaches when both options are available.
There is no smoking on all trains in France, Italy, Norway, Germany, Austria, Sweden, Belgium, Netherlands, Luxemburg, and Switzerland.
Q. On Eurostar, what are the differences between the Business Premier, Leisure Select, and Standard Classes of service?
A.
Business Premier class is dedicated to serving the business traveler with its superior service. Business travelers can expect a nonsmoking car, fast lane check-in, use of the Executive Lounges, breakfast or a 3-course lunch or dinner with choice of entrée and wine, complimentary drink, newspapers, Wifi access in the terminal and lap top sockets on board the train.
Leisure Select tickets provide complimentary food (including a 3-course dinner), beverages, and newspapers while you relax in your reclining seat.
Full Fare tickets gives you access to the Eurostar Lounge.
Standard Class offers comfort, convenience, and value. Enjoy the bar car, or purchase snacks and refreshments from the trolley cart when it comes to your seat.
Q. Should Eurostar, Thalys and other High Speed Train tickets be purchased prior to your departure date?
A. Many trains such as the Eurostar offer discounted tickets for advance purchase. These fares have limited availability and sell out quickly. To receive the best price on the train you want to travel on you should purchase your tickets prior to your departure so you can avoid fully booked trains.
Q. Under train tickets and schedules, does the fare represent a per person rate or total for everyone?
A. Our "Train Tickets and Schedules" section calculates the total cost of your outbound journey first, and it includes the cost for the number of people that you specify. Once you choose an outbound journey, the costs of the return journey appear.
Q. What are the differences between Full Fare, Leisure Fare, Youth Fare, Passholder Fare and Senior Fare on Eurostar?
A. Full Fare is an unrestricted ticket. It is fully exchangeable and refundable even after the departure date. For exchanges and refunds, your local Raileurope office must receive the ticket no later than 60 days after the train’s departure date. Click here to get the Contact Us address.
Q. What are the main destinations AVE trains connect to?
A. High speed AVE trains connect Madrid to cities including Barcelona and Seville, Malaga and Valencia. Travel time between Madrid and Barcelona is 2 hours and 30 minutes. You can also go to Seville from Madrid in 2 hours and 20 minutes. For longer journeys, Barcelona is 5 hours and 45 minutes from Malaga and 5 hours and 37 minutes from Seville.
Q. What are the main destinations Eurostar trains connect to?
A. Eurostar Direct Services can connect you directly from London to Paris, but also Brussels, Lille, Disneyland Paris and on a seasonal basis to Avignon in summer and to the French Alps during winter with a single weekly connection.
Q. What are the main destinations Frecciarossa trains connect to?
A. Frecciarossa trains run on the high-speed line connecting Turin to Salerno, Northern to Southern Italy and more particularly Milan, Bologna, Florence, Rome, and Naples. These trains connect Bologna to Florence in just 37 minutes and Rome to Milan in less than 3 hours. Travel time between Milan and Florence is just 1 hour and 45 minutes.
Q. What are the main destinations ICE trains connect to?
A. ICE trains link major German cities from Cologne in the west to Berlin in the east. But they also cross borders and go into France, Switzerland, Belgium, Austria, Denmark and the Netherlands.
Q. What are the main destinations Lyria trains connect to?
A. TGV Lyria offers direct, high speed services between Paris-Gare de Lyon, Dijon and cities such as Geneva, Lausanne, Basel, Neuchatel, Bern and Zurich. During winter, TGV Lyria snow train connects you directly from Paris to the charming resorts of the canton of Vaud (including Château-d’Oex, Leysin, Les Diablerets and Villars) and Valais (Verbier, CransMontana, Leukerbad, Saas-Fee and Zermatt, among others).
Q. What are the main destinations TGV trains connect to?
A. TGV trains offer high-speed train services connecting the major cities of France. Paris is 58 minutes from Lille, and Bordeaux is just under 3 hours from the French capital. Travel time between Paris and Marseille is 3 hours. And if you want to get to Strasbourg, it will take you only 2 hours and 20 minutes from Paris by TGV.
Q. What are the main destinations Thalys trains connect to?
A. Also known as the red train, Thalys trains link Paris to the gems of Northern Europe: Brussels in 1 hour and 22 minutes, Amsterdam in 3 hours and 18 minutes, and Cologne in 3 hours and 14 minutes. On a seasonal basis (from the end of December till mid - April), Thalys Snow travels from Brussels Midi to the ski resorts in Chambéry, Albertville, Moutiers, Aime-la-Plagne, Landry and Bourg-St-Maurice, every Saturday without any stops.
Q. What is Rail Europe's cancellation policy for passes, point-to-point tickets, overnight trains, and specialty trains?
A. Tickets and passes are neither refundable nor replaceable if stolen or lost. Refunds, when applicable, are limited to totally unused, and un-validated passes, tickets and inclusive packages. A minimum 15% cancellation charge applies.
Refund amount for tickets will vary depending on the type of fare purchased. Please check the details for more specific refund policies for each ticket. For passes and packages please look at the Terms and Conditions.
Sleepers: if cancelled and space released with the station of departure at least 24 hours before train departs, are generally 85% refundable. If reservation is not cancelled, no refund will be granted. Once in Europe, most tickets must be stamped as NOT USED before the Train Departure Date (for reservations) or the 1st day of validity (for tickets and passes) to be entiteled for refund. If you have already purchased your pass or tickets, please review the terms and conditions that come with your documents for specific information about the cancellation policy for each pass or ticket.
To receive your refund for pass, documents must be returned to the issuing office within 6 months of the date of issuance (or 1st year depending on the pass). To receive you refund on combined tickets and reservations, they must be returned to the issuing office within 60 days. Click here to get the adress in our Contact Us section.
Q. What is the difference between 1st and 2nd class on the AVE (Madrid to Cordoba & Seville)?
A. The AVE offers 2 first class options they are called Club class and Preferente class.
Club class on the AVE offers access to the AVE lounges at the rail stations, large comfortable reclining seats, a selection of video and audio programs at your seat, and friendly staff serves you drinks and light snacks at your seat. This class of service offers tables for each seat.
Preferente class on the AVE offers access to the AVE lounges at the rail stations, large comfortable reclining seats, a selection of video and audio programs at your seat, and friendly staff serves you drinks and light snacks at your seat.
Tourist class (2nd Class) on the AVE offers generous legroom, a selection of video and audio programs at your seat and a bar-buffet car offering a selection of food and beverages for purchase.
Q. What is the difference between 1st and 2nd class on the Eurostar (London to Paris or Brussels)?
A. Eurostar offers 3 classes of service: 2 for 1st class and 1 for 2nd class.
Q. What is the difference between 1st and 2nd class on the Italian Day Trains ?
A. First class on the Italian day train offers large, comfortable reclining seats, and bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)
Second class on the Italian day train offers generous legroom and bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)
Q. What is the difference between 1st and 2nd class on the Spanish day trains ?
A. First class on the Spanish day train offers large, comfortable reclining seats, friendly staff to serve you drinks and light snacks at your seat and major routes have audio and video programs at your seat.
Second class on the Spanish day train offers generous legroom, bar-buffet car offering a complete selection of food and beverages for purchase and major routes have audio and video programs at your seat.
Q. What is the difference between 1st and 2nd class on the Talgo 200 ?
A. First class on the Talgo 200 offers large, comfortable reclining seats, friendly staff to serve you drinks and light snacks at your seat and major routes have audio and video programs at your seat.
Second class on the Talgo offers generous legroom, bar-buffet car offering a complete selection of food and beverages for purchase and major routes have audio and video programs at your seat.
Q. What is the difference between 1st and 2nd class on the Talgo Day ?
A. First class on the Talgo Day offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the Talgo Day offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
Q. What is the difference between 1st and 2nd class on the TGV (All high speed trains in France)?
A. First class on the TGV offers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
When Premier service is offered for this train the service includes meal service and access to the TGV lounge at the train stations.
Second class on the TGV Med offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
Q. What is the difference between 1st and 2nd class on the TGV East (Paris to Stuttgart)?
A. First class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches, individual power outlets, reading light, ability to book a taxi for your arrival with staff on the train and a restaurant car offering a selection of food and beverages for purchase.
Second class on the TGV East offers ergonomic reclining seats with head and foot rests, non-smoking coaches and a restaurant car offering a selection of food and beverages for purchase.
Q. What is the difference between 1st and 2nd class on the TGV France-Italy?
A. First class on the TGV France-Italy offers large, comfortable reclining seats and a bar-buffet car offering a complete selection of food and beverages for purchase.
Second class on the TGV France-Italy offers generous legroom and bar-buffet car offering a selection of food and beverages for purchase.
Q. What is the difference between 1st and 2nd class on the TGV Med (Geneva to Nice & Marseille)?
A. First class on the TGV Medoffers large comfortable reclining seats and a bar-buffet car offering a selection of food and beverages for purchase.
Second class on the TGV Med offers generous legroom and a bar-buffet car offering a selection of food and beverages for purchase.
Q. What is the difference between 1st and 2nd class on the Thalys (Paris to Brussels and Amsterdam)?
A. First class on the Thalys offers large comfortable reclining seats and drinks and a light snack served at your seat.
Second class on the Thalys offers generous legroom and a selection of drinks and snacks at your seat that are available for purchase.
Q. What is the difference between 1st Class and 2nd Class accommodations?
A. 1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers.
2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car.
For trips over 2 hours we recommend that you book 1st class.
Q. What is the difference between Premier, Comfort Flexi, Comfort, Freedom and Economy selection?
A.
Q. What is the minimum time allowed for check-in on Eurostar?
A. The minimum check-in time for passengers with Business First tickets is 20 minutes. For passengers boarding ski trains, and passengers holding regular tickets, check-in time is 30 minutes.
Q. When are meals served on Eurostar?
A. Breakfast is served before 11:00 a.m.; lunch is served between 11:00 a.m. and 2:00pm A snack is served between 2:00pm and 5:00pm Dinner is served after 5:00pm.
Q. When do I need to check in before boarding a Eurostar train?
A. This depends mainly on what Eurostar ticket you have. Business Premier passengers can check-in just 10 minutes before departure whereas Standard Premier and Standard passengers need to check-in 30 minutes before departure. To ensure you have time to go through the security checks and passport control, we would recommend you arriving at the station at least 45 minutes prior to your scheduled departure with Eurostar.
Q. When do I need to check in before boarding a Thalys train?
A. There are no check-in before boarding a Thalys train and ticket control and passport checks will occur onboard the train. Also worth remembering that children less than 12 years old travelling alone are not accepted on board Thalys trains.
Q. When do I need to check in before boarding an AVE train?
A. Check-in is usually open 30 minutes before AVE train leaves and is closed 2 minutes before departure. Also, bear in mind that ticket control and passport checks will occur before boarding AVE Trains. For travellers carrying Eurail Pass including Spain – just remember that you need to validate your pass prior to boarding AVE trains and get a reservation.
Q. When do I need to check in before boarding an ICE train?
A. There are no check-in or customs procedures before boarding ICE trains. Just be aware that for international destinations, ticket control and passport checks will occur on boarding the train. And if you are a pass holder, just remember that you have to validate your pass prior to boarding the ICE trains.
Q. When do I need to check-in before boarding a Frecciarossa trains?
A. There are no check-in or customs procedures before boarding a Frecciarossa train. Though, ticket control and passport checks will occur on board Frecciarossa train.
Q. When do I need to check-in before boarding a Lyria train?
A. When travelling to Switzerland, or departing from this country, your ticket does not need to be punched. Ticket inspectors will check your ticket during your Lyria journey. You should be able to produce currently valid proof of eligibility for the fare you have chosen at any time.
Q. When do I need to check-in before boarding a TGV train?
A. There are no check-in or customs procedures before boarding TGV trains. However, you must be onboard at the latest 2 minutes prior to the departure time, beyond which access to the train cannot be guaranteed. Ticket control and passport checks will occur on board the train.
Q. Where can I find timetable information?
A. Timetables for European Train schedules can be difficult to read and determine what the trains are running. For fast and easy schedule results view our train times on our Train Tickets and Schedules page to view each route.
Q. Which station does the Gatwick Express arrive into?
A. Gatwick Express arrives in London’s Victoria Station.
Q. Which station does the Heathrow Express arrive into?
A. Heathrow Express arrives in London’s Paddington Station.
Q. Will there be a toilet on the train?
A. Toilets are easily accessible on all the trains and are usually marked with the letters WC. Toilets can usually be found at the front or back of each train car (also known as a coach), and will include a sink, toilet and a locking door.
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